Mercure Oxford Eastgate Hotel

The staff were incredibly helpful and pleasant throughout my stay. They went out of their way to assist whenever needed. As someone who loves ice, the ice bucket was an absolute lifesaver for me! It was a small touch that made a big difference, and I really appreciated it.

Excellent stay!
Danny and the team were incredibly pleasant during our trip. The hotel room itself was very clean as was the entire of the hotel.
Buffet breakfast was great and plentiful.
We loved having some drinks in the lounge area.
Yes the hotel was warm, however there are fans provided in each room.
The staff are a credit to this hotel.

I booked to stay here via booking.com with my friend. She had a midlife moment and booked the wrong date. As I am flying in from Switzerland we had to make another reservation. Whilst we appreciate that the booking we made was non refundable the hotel have the authority to override if a genuine mistake. Date moves not possible as I am based abroad. The hotel is busy as it’s Silverstone that weekend there should be no issue getting another booking. We tried to appeal to the hotel however the customer service has been genuinely shocking. As a regular Radisson patron I thought Mercure would offer the same level of service. Shocked at their attitude.

Unable to review the standard of the rooms as haven't stayed. We booked two rooms for 1 night in July 2026 via booking.com (a month in advance) using a non-refundable rate as it was an important trip we wouldn't have to cancel, dates wouldn't change and travel had been booked from both the UK and Switzerland. In less than 24 hours I realised I had booked the wrong date and the service and help we received trying to rectify this mistake was the worst I have experienced - as simply put - no one cared. In fact everyone did their best not to respond initially - messages were ignored all weekend ( either no one checks or they were ignored), they said they didn't receive the formal fee waiver request from booking.com which I have to give them the benefit of doubt for but booking.com said they sent and didn't hear back. I escalated to central Mecure CS who took the stance that the hotels decision was final but I pushed that the CS was not acceptable and they should at least formally acknowledge Booking.com and reject the request, if nothing else. Since then they have been communicative - only to refuse our request for a refund. We totally respect they are within their rights not to refund it - it was a non-refundable fee - BUT when you look at the conditions 1) one of the busiest weekends in Oxford as its F1 GrandPrix weekend, amongst other things and EVERYTHING is booked or what's left prices are massively inflated - point being very likely to re book - in fact it has now sold out for the night w are booked so even more likely they will manage to re book. 2) this is a genuine mistake that we communicated as soon as we spotted it but were ignored :( 3) They are now taking the stance that they offered help in terms of changing the date and we refused but this simply isn't true - our first stance was re book on the correct date that same weekend but they are fully booked - so in my friends reviews the mention of our refusal of their help simply isn't true. I remain optimistic that someone will realise the power of customer services and looking after people so they speak highly of your services and become repeat customers - but as of now we are left with a £630 bill for two rooms for one night that we do not need - and have to pay for alternative plans the following night when we do need to be in Oxford. Not to mention all the time and effort trying to make contact and escalate things. Communication, being human and caring - especially when mistakes are made go so far......... I have even booked BA flights on the wrong day and was helped immediately.

I chose to stay in Mecure because of the central location and I’m very happy about it during my stay. Within about a 10-minute walk, whether I’d finished shopping with one or two bags from Westgate, or needed a quick break to use the restroom in the middle of the day, or wanted to come back before dinner to change into something nicer — it was all so easy to go back and forth between the city centre and the hotel.
For tourists, this location also feels very safe at night because it’s in a major area.
The hotel rooms are just right — nothing too fancy. As it’s a city-centre hotel, you naturally wouldn’t expect things like a swimming pool anyway. But for a short city stay (not a resort-style garden hotel holiday), I think it does an excellent job.
One thing I really have to praise is the breakfast. I’ve stayed in about six or seven hotels during my time at Oxford, and this breakfast ranks really high. It’s not overly fancy, but it’s genuinely satisfying, fills you up properly, offers good variety, and the timing is flexible. It really gives you the energy you need to start your day at school feeling fully charged.

Location and service are top notch!
The rooms are clean and have decent bathrooms. My main complaint was they had door stoppers on the floor everywhere in the room, and while getting up in the middle of the night my husband kicked one and split his toe open.. it was also super hot as they had the radiators on when it was a very hot day, and it was really hard to get the room cooled down. Overall a good hotel, just some unfortunate parts during our stay.

Came in as a couple, requested a romantic stay, they provided... twin beds. No option to change, just push them together if you want. Only just arrived and already disappointed with the service.

UPDATED: Overheard the same receptionist telling people staying the day after us who WANTED a twin room that they were only available upon request and they wouldn't make one up for them. If this is the case why were we FORCED to stay in a twin bed room when we did not request this?

Expected an all round good experience, but actually exceeded in all areas. Room was very clean, and unexpectedly got upgraded to a better room, lovely view from the room and quality of room was superb. Also reception staff and bar worker was also very friendly and provided excellent service. Excellent location also, as very close to city centre but just enough out to be quiet.

It's a very nice hotel. My room was spacious and comfortable. Not luxury but it had all I needed. Good wifi, varied breakfast. My my issue is with the quilt. I don't understand why hotels offer thick warm quilts all year round. And they don't give you the option of a lighter cover. So, every night I would remove the quilt from the cover and top the quilt cover with a bath towel. On the first night, when I slept under the quilt, it was really uncomfortable. I hate to cool the room with a/c just to bear unnecessarily warm covers.

Staff were very friendly and helpful. Any issues or requests they were quick to action. There was a queue to get into our room and we were offered coffee whilst we waited. I was so impressed that the staff cared about their guests so much. Our room was very nice , the sheets and bed are wonderful. We slept like babies! I also liked that the hotel was in a good central location close to shops and sight seeing. I would definitely recommend.
We did park up at the Redbridge park and ride and caught the bus into town (10 minutes) and it saved us a small fortune in parking fees. Thank you for the lovely stay.