Restaurants

Hotel Chocolat Oxford Westgate

Unit U45A, Westgate, Oxford Castle, Oxford, OX1 1NZ, GB

Rating: 4.4 ★ (421 ratings)

Details

Rich cacao from Hotel Chocolat's own Saint Lucian Rabot Estate forms the heart of the exceptional flavours at their Oxford Westgate store, conveniently found at Unit U45A within the vibrant shopping centre. This isn't your average confectioner; it's an upmarket chocolatier guided by a 'more cocoa, less sugar' philosophy, delivering a truly profound and authentic taste experience. Visitors can explore an enticing array of premium chocolates, from elegantly crafted filled selections and iconic selectors to innovative cocoa-infused beverages. The brand’s direct bean-to-bar involvement, starting from their own cocoa farm, ensures an unwavering commitment to quality and ethical sourcing that is evident in every luxurious product, offering a sophisticated indulgence for those discovering the historic charm of Oxford.

The Oxford Westgate branch invites you to linger longer in its welcoming café, a perfect spot to savour their renowned hot chocolate, coffee, or perhaps a scoop of delicious ice cream. Beyond the café treats, the store presents an ideal opportunity to find a distinctive gift or a memorable souvenir, with beautifully packaged collections and seasonal delights always on display. Knowledgeable staff are on hand to help you navigate the diverse cocoa percentages and unique flavour combinations, perhaps even suggesting a tasting. Whether you're drawn to intense dark chocolate, creamy milk varieties, or adventurous cocoa-infused tipples, the range is thoughtfully curated to surprise and delight every palate, making it a must-visit destination for any chocolate aficionado.

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Location

Opening Hours

Monday: 10:00 AM – 8:00 PM; Tuesday: 10:00 AM – 8:00 PM; Wednesday: 10:00 AM – 8:00 PM; Thursday: 10:00 AM – 8:00 PM; Friday: 10:00 AM – 8:00 PM; Saturday: 9:30 AM – 8:00 PM; Sunday: 11:00 AM – 5:00 PM

Contact

+44 1865 250236

Comments

Spencer Hughes-Morris
12 Mar 2026
5.0 ★
Just been in to the Oxford shop and bought two Christmas presents. The team are first class, warm and courteous, fun and responsive to humour. Even though they were rushed off their feet they took time with everyone and were all smiling. Real Christmas feeling.
If the manager reads this, it's from the war veteran who wasn't 😆
Have a great Christmas all of the staff. Head office they deserve a Christmas party paid for by the company 😆 🤣
Candie Johnson
23 Feb 2026
5.0 ★
I love this chocolate place! Has some of the best chocolate I have ever tasted. My personal favorite is the salted caramel flavor. Absolutely delicious! It also goes well with popcorn if you like a salty, sweet kind of flavor. I also received a birthday box of chocolate from here and loved the packaging and flavor options. Get the loyalty card and receive reward points in the future for discounts. The store has chocolate liquor, hot and cold drinks and a variety of chocolate items to choose from! Wonderful staff and who are always willing to help or provide recommendations. There is a small sitting area to have a chocolate flavored drink. The store is wheelchair accessible. Prices are fair as well! Highly recommend for chocolate lovers!
Elias Ahmadi
11 Feb 2026
4.0 ★
Tried the soft serve today and it was very delicious, but I felt slightly misled by the description of “infused with cacao nibs”. The taste was very delicious but overwhelmingly milky. I tried to gaslight myself that there was a subtle cacao flavour underneath but it was so faint my tastebuds wasted far too much energy trying to discern it. Please be bolder with the chocolat, Hotel Chocolat! But it was still so tasty that I really can’t complain. Lovely staff as well. Would love to come back to see what else they have to offer! Also very reasonable pricing with the app’s 20% discount.
CityStrider
29 Jan 2026
4.0 ★
Very cute little coffee shop in the back of the store. The hot chocolate was huge and the ice cream was fantastic. The chocolate selection in the store is ok but have to say far too pricey.
Sheila Urbaez
2 Jan 2026
5.0 ★
Located on the entrance of westgate, so easy to access. I had the Sunday and it’s pretty feeling, perfect to share. Nice quality chocolate. Friendly service

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