Things To Do

Marks And Spencer

13-18 Queen Street, Oxford, OX1 1AB, GB

Rating: 4.1 ★ (1787 ratings)

Details

Located at 13-18 Queen Street, the Marks and Spencer in Oxford is a go-to destination for quality British goods. This well-regarded retailer offers a wide array of products, from stylish womenswear, menswear, and children's clothing to beauty items and homeware essentials. Visitors frequently praise the store for its friendly and helpful staff, particularly noting the attentive service in the popular food hall and M&S Café. The store layout is often complimented for its organisation and cleanliness, ensuring a pleasant shopping experience. For convenience, the store provides services such as a Bureau de Change, free Wi-Fi, and both clothing and home collection and ordering desks.

Marks and Spencer is renowned for its commitment to quality, value, and customer service, making it a staple in British retail. The Oxford store upholds this reputation, providing a comprehensive selection that includes everything from the latest fashion trends and footwear to luxurious food and wine. Whether you're looking for a special outfit, everyday essentials, or delicious treats, you'll find a diverse range of M&S own-brand products. The food hall is particularly celebrated for its innovative and high-quality offerings, perfect for picking up a picnic to enjoy in one of Oxford's many green spaces or for finding a taste of Britain to take home.

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Location

Opening Hours

Monday: 8:00 AM – 8:00 PM; Tuesday: 8:00 AM – 8:00 PM; Wednesday: 8:00 AM – 8:00 PM; Thursday: 8:00 AM – 8:00 PM; Friday: 8:00 AM – 8:00 PM; Saturday: 8:00 AM – 8:00 PM; Sunday: 11:00 AM – 5:00 PM

Contact

+44 1865 248075

Comments

Nicky Robinson

5 Mar 2026

3.0 ★

Absolute chaos in the food hall today as the contactless went down . Lots of busy people grafting and about 4 managers dotted around doing bugger all ! It looked so unprofessional and the way one in particular was talking down to one of the girls was appalling! Horrible vibe in there , no team work

Altaz Ladhani

1 Mar 2026

4.0 ★

Came for something to eat and was amazed at what it looked like inside! Much better laid out and everything seems cleaner and tidier. Hand sanitisers everywhere too. Shop was busy, but the staff managed to be polite and serve with a hidden smile. (Cashier Zane did make us laugh and was very polite and helpful in advising about bedding!!)
Staff are always seen rushing around cleaning and wearing their masks properly. Table got cleaned twice, even before we got our food.
Restaurant was a little bit slow as the server had to make coffee and serve and send orders. He definitely had his work cut out for him! Kit an issue as we weren’t in a rush.
Food was fresh and well presented. Tasted very good too. Not a place I would normally come to but glad I did.

Will definitely come here again. 👍🏽👍🏽

A G

24 Feb 2026

1.0 ★

Bad customer experience- rude and unhelpful sales assistant who blamed me for a barcode missing on a product. Such a shame to see a British heritage brand being run like this. Customer service as John Lewis is much better.

Darren A. Smith

17 Feb 2026

1.0 ★

I am trying to buy 34” trousers. Possibly the most in demand size and you have none.

When I ask. The answer is, ‘No idea when they’ll be back in stock’.

As the entrepreneur once said, ‘I am trying to give you my money!’.

Do better M&S. you once set the benchmark.

Daphne Harries

11 Feb 2026

2.0 ★

Everytime I go beforehand, I use the app to make a list using the available products. This hasn’t happened at other stores, such as the Oxford Station one. I get to the shop, and none of these products are available. Either they aren’t being replenished, or they don’t even have a place on the shelf. Having the app and an ‘availability’ feature feels entirely futile and a waste of time when I have to suddenly alter all my food plans and budget because of products being unavailable. This is extremely disruptive, especially to people who utilise the app as a way to improve personal accessibility in-store due to disability.

However, the staff are extremely friendly and accommodating. It is unfair for staff to have these complains placed on them, when it is clearly a communication issue that they have no control over.