Things To Do

Hotel Chocolat

Unit U45A, Westgate, Oxford Castle, Oxford, OX1 1NZ, GB

Rating: 4.4 ★ (421 ratings)

Details

Within the Westgate centre, Hotel Chocolat offers more than just exceptional chocolate; it provides a direct connection to the journey of the cocoa bean. This upmarket chocolatier uniquely owns its own cacao farm in Saint Lucia, the Rabot Estate, ensuring an ethical and sustainable approach from tree to treat. While some of their branches feature cafes, this Oxford location focuses on the retail experience, inviting you to explore a wide array of finely crafted chocolates. Their commitment to quality is evident in every product, reflecting a deep understanding of cacao that began with their St. Lucian plantation. Here, the story of chocolate unfolds, from the lush rainforests where their beans are cultivated, to the meticulously crafted bars and confections available in store.

Visitors to the Oxford store can sometimes participate in engaging in-store events, such as guided chocolate tasting experiences designed to reveal your personal flavour profile. These sessions, often including "Love Match" events, take you on a tasting journey through various recipes, from fruity notes to rich dark chocolate, helping you discover your preferences under the guidance of experts. For a deeper dive, Hotel Chocolat occasionally offers insights into the chocolate-making process, referencing their "Tree to Bar" philosophy born from their work on the Rabot Estate. While full chocolate-making workshops might be exclusive to specific locations or their St. Lucian farm, the Oxford store provides a delightful immersion into the world of high-quality, ethically sourced chocolate.

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Location

Opening Hours

Monday: 10:00 AM – 8:00 PM; Tuesday: 10:00 AM – 8:00 PM; Wednesday: 10:00 AM – 8:00 PM; Thursday: 10:00 AM – 8:00 PM; Friday: 10:00 AM – 8:00 PM; Saturday: 9:30 AM – 8:00 PM; Sunday: 11:00 AM – 5:00 PM

Contact

+44 1865 250236

Comments

Sheila Urbaez
15 Mar 2026
5.0 ★
Located on the entrance of westgate, so easy to access. I had the Sunday and it’s pretty feeling, perfect to share. Nice quality chocolate. Friendly service
CityStrider
3 Mar 2026
4.0 ★
Very cute little coffee shop in the back of the store. The hot chocolate was huge and the ice cream was fantastic. The chocolate selection in the store is ok but have to say far too pricey.
Candie Johnson
18 Feb 2026
5.0 ★
I love this chocolate place! Has some of the best chocolate I have ever tasted. My personal favorite is the salted caramel flavor. Absolutely delicious! It also goes well with popcorn if you like a salty, sweet kind of flavor. I also received a birthday box of chocolate from here and loved the packaging and flavor options. Get the loyalty card and receive reward points in the future for discounts. The store has chocolate liquor, hot and cold drinks and a variety of chocolate items to choose from! Wonderful staff and who are always willing to help or provide recommendations. There is a small sitting area to have a chocolate flavored drink. The store is wheelchair accessible. Prices are fair as well! Highly recommend for chocolate lovers!
Spencer Hughes-Morris
11 Feb 2026
5.0 ★
Just been in to the Oxford shop and bought two Christmas presents. The team are first class, warm and courteous, fun and responsive to humour. Even though they were rushed off their feet they took time with everyone and were all smiling. Real Christmas feeling.
If the manager reads this, it's from the war veteran who wasn't 😆
Have a great Christmas all of the staff. Head office they deserve a Christmas party paid for by the company 😆 🤣
Elias Ahmadi
20 Jan 2026
4.0 ★
Tried the soft serve today and it was very delicious, but I felt slightly misled by the description of “infused with cacao nibs”. The taste was very delicious but overwhelmingly milky. I tried to gaslight myself that there was a subtle cacao flavour underneath but it was so faint my tastebuds wasted far too much energy trying to discern it. Please be bolder with the chocolat, Hotel Chocolat! But it was still so tasty that I really can’t complain. Lovely staff as well. Would love to come back to see what else they have to offer! Also very reasonable pricing with the app’s 20% discount.

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