The Mad Hatter Oxford

The cocktails, food and vibe of the place was great. Karoke was fun. The place however seemed understaffed as service was very slow and you could only order at the bar. The staff aswell did not seem very pleased to be working there. So that could really improve to make the overall experience great.

We had a great afternoon at the cocktail masterclass. We were very well looked after and it was great fun, especially making our own cocktails behind the bar. Zac was knowledgeable, helpful and made the experience very enjoyable. Would recommend. Thank you!

Amazing night at the Hatter! Me and some Friends booked a private karaoke room upstairs on Saturday the 13th of April and then we went downstairs for more Karaoke. Range of songs was great, service was very friendly and the coctails unforgettable. We will definitely go back for more similar nights. I tried the food on another occasion and it was very tasty and well made.

The Mad Hatter hosted my hen party on Saturday morning and we had a lovely time! The private karaoke room was the perfect space for our jewellery making class and the waiters were attentive and helpful, even bringing extra tables up to the room for us. We enjoyed a mix of alcoholic and non-alcoholic teapot cocktails, as well as the afternoon tea, all of which was delicious. They were also really helpful when arranging my booking and taking payment in advance. Thank you so much!

I have been coming here for years for cocktails and it's always been great until my experience of dining here for a friend's birthday. My drink was forgotten to be delivered to me. I had to go to the bar to get it after waiting 15 minutes with no sign of it after the waiter took the order. Then after nearly 1 hour, the waiter took our food order. When it arrived, the burger was difficult to cut with a dinner knife. So it looked like it was over cooked on one side and lacked flavour. So I went to the bar to complain about it. The staff took it away and the chef came out to talk to me. This shocked me as I had never spoken to a chef about my food before in any restaurant I ate in. He explained to me the chicken burger was cooked perfectly and doesn't understand why I am complaining. I asked if he could bring the burger back so I could show him physically what I was complaining about. But he said it was put in the bin because he thought I didn't want it. So I asked what can be done about it now as I am still hungry and wanted to eat something. He replied back saying if I don't like the way he cooks, what else he can do about it. My friend overheard this and was applauded by the way the complaint was dealt with. After discussing this matter with the chef for over 5 minutes, he said we could talk to the manager. The manager apologized and offered a different dish. I have never experienced anything like this in all my years of going out to eat and was so disappointed as it was my friend's birthday celebration. I didn't want it to taint her day but at the same time I wasn't prepared to buy 2 meals as it wasn't cheap, I already spent over £15 on something I only had one small mouthful of. I hope their customer service will be improved as I wouldn't return back after being a customer for many years.